For ServiceNow and service leaders in the DACH region
Take control of service management. Make ServiceNow deliver value.
byNov brings governance, process design and delivery together. We clarify accountability, make decisions transparent and outcomes measurable, and support a stable transition into operations, whether you are implementing, evolving or optimising ServiceNow.
Common Challenges
When service management is in place, but control is missing
- →Ownership stays unclear between IT, the business and service providers.
- →Processes are configured, but not governed.
- →Customisation grows faster than governance.
- →Data quality blocks reliable transparency.
- →The platform is live, but operations stay unstable.
Whether a new rollout, optimisation or replacement of an existing solution, byNov starts right here, before the next tool project begins.
What byNov does differently
We start with accountability, standards, data and operations, not features
Control before configuration
We clarify ownership, roles and processes before the platform is optimised.
Operating model and delivery
We combine the operating model and governance with standard-aligned ServiceNow delivery, not one without the other.
Operations-ready, not just live
We stay with you through a stable transition into operations, not only up to go-live.
Outcomes over activity
byNov helps design effective governance structures and is accountable for the quality of the agreed deliverables, working transparently and in partnership.
Our Approach
How we bring ServiceNow under control
The byNov model connects governance, processes, platform and operations in one continuous control loop.
Four principles that shape our work
Impact over tool
Start with value, risks and decisions, not with the feature set.
Standard first
Standards are the default. Deviations only as a deliberate, documented decision.
Systemic, not in silos
Organisation, processes, governance, data, integrations and operations thought through together.
Operational readiness considered from the start
Measurability, enablement and adoption are part of the delivery.
What we deliberately do not do
- ✕Uncontrolled customisation that puts upgrade capability at risk
- ✕Implementation without clear ownership
- ✕Platform delivery without measurable outcomes
- ✕Configuration as a substitute for decisions
Guided by established frameworks such as ITIL, COBIT, ISO 20000 and ISO 27001.
Services
What you gain
Decisions become clear and traceable
Roles, RACI, decision rights and committees so that accountability does not get stuck in the project.
Processes that work in practice
Analysis and blueprinting of existing ITSM and service processes, assessed against established frameworks such as ITIL, COBIT, ISO 20000 and ISO 27001, tool-independent and ready for ServiceNow.
Steer with numbers, not gut feeling
KPI and CSF sets, service reviews, a performance baseline and a prioritised improvement backlog.
Data becomes reliable
Ownership, quality and integrations so that KPIs and the CMDB do not just exist, but serve as a reliable basis for control.
Upgrade-capable, not a dead end
Health findings, a tech-debt backlog and release readiness so that customisation does not become a trap.
Packages
A path in stages, from future-state model to stable operations
The packages build on each other and are often delivered as a journey, frequently in waves.
- 1
Where do we stand?
Clarity & Direction
Create decision-ready transparency
- ·Executive summary
- ·Maturity and risk overview
- ·Future-state guardrails
- ·Prioritised roadmap
- 2
How do we govern?
Control & Standardization
Bring service management under control
- ·Operating model blueprint
- ·Roles and RACI
- ·Governance framework and escalation
- ·Process blueprints, KPI and CSF
- 3
How do we deliver?
Implement & Run
Implement standards and transition into stable operations
- ·Configuration per scope
- ·Test and acceptance documentation
- ·Implementation docs and operations handover
- ·Data and integration blueprint
- 4
How do we protect outcomes?
Quality & Risk Controloptional
Delivery assurance
- ·Reviews and quality gates
- ·Readiness checks
- ·Risk and scope transparency
- ·Go/No-Go decisions
Who we are
Vision
Our vision is a future in which service organisations use platforms that create clarity instead of complexity. ServiceNow forms the integrated and well-governed backbone of modern enterprises.
Mission
byNov makes ServiceNow effective by setting up governance, roles and processes so that services can be measured and steered and ongoing operations stay stable.
We define a clear future-state model and guide implementation using a standard-first approach, with clear decision paths and measurable results. We scale our delivery capacity through a ServiceNow expert network.
byNov helps design effective governance structures and is accountable for the quality of the agreed deliverables, working transparently and in partnership.
Purpose
We create structures that strengthen people and make technology effective, so that orientation emerges, accountability is clear and services deliver measurable impact.
byNov shapes a future that lasts.
Team
Your byNov project team
For each engagement we assemble a suitable project team from the responsible byNov partners and independent ServiceNow specialists from our network. byNov coordinates the collaboration and takes responsibility for the technical direction.
Hakan Cirag
Consulting, Governance and Control
Noventra-IT
Interim executive and trusted advisor for IT governance, transformation and operating models. Over 25 years of IT experience, including 15 years in international leadership as VP and interim CIO. Has led global IT organisations across more than 30 countries and played a leading role in a group-wide ServiceNow rollout.
ITIL 4 Master · ITIL v3 Expert · COBIT Practitioner · ISO 20000
Özgür Baytar
Delivery capacity and expert network
bynamics GmbH · Founder and Managing Director
Founder and managing director of bynamics GmbH. Over 20 years in IT recruiting, ServiceNow focus since 2019. Through a specialised ServiceNow expert network, he helps scale delivery capacity across platform development, administration, ITSM, ITOM, CSM and technical architecture.
A selection from our expert network
The profiles shown represent the delivery expertise that byNov brings in on a project basis. Their focus areas range from ITSM, ITOM and CSM to HRSD, SecOps and GRC. This expertise is complemented by project experience in demanding enterprise environments such as financial services, pharma, retail and industry.
Arndt R. Maas
ServiceNow · Certified Implementation Specialist
Focus on ITSM, CSM, HRSD, ITOM/CMDB and SecOps (Vulnerability Response). Around 30 years of project experience building and turning around service and process organisations.
Oliver Goebel
ServiceNow architecture and development
Certified System Administrator, Implementation Specialist (ITSM and Project Portfolio Management) and Application Developer. Focus on architecture, development, ITSM, SPM/PPM, ITOM and GRC/IRM.
Florian Lier
Senior consultant and architect · ServiceNow
Over 25 years of experience, more than 10 of them with ServiceNow. Certified developer, implementer and administrator. Focus on ITSM, CSM, HRSD, CMDB, Change, GRC and portal development.
What we bring
25+ years of IT experience
15 years in international leadership
IT responsibility across 30+ countries
20+ years in IT recruiting, ServiceNow focus since 2019
Selected experience from previous roles
These examples come from the partners' previous leadership, advisory and partner roles.
From strategy to effective governance
IT strategy and a derived target governance model for a global IT organisation.
ServiceNow as a control platform
Group-wide ITSM rollout with data-driven capacity management across more than 200 locations.
From black-box operations to measurable control
KPI framework, run-rate cost model and consolidation of the service provider landscape.
ServiceNow capacity for enterprise programmes
Building and scaling specialised ServiceNow capacity, from development through ITSM and ITOM to architecture, for group-wide implementation and rollout programmes.
Contact
Let us talk
Are you planning a ServiceNow implementation, a migration or do you want to bring your existing service landscape under control? Tell us about your plan. We will get back to you shortly.